How to Solve the Problem When Your Brother MFC-9340CDW Cannot Print or Scan Using Brother iPrint&Scan from Windows Phone and Android Devices

The Brother MFC-9340CDW is a digital color all-in-one laser printer which offers wireless networking and duplex-printing features to boost any businesses productivity. It delivers fast printing speed of up to 23 pages per minute and offers high printing resolution of up to 600 x 2400 dpi thru its Brother's Digital LED print technology and BrotherMFC-9340CDW laser toner cartridges or BrotherTN221/Brother TN225 toner cartridges. It has built-in wireless and Ethernet network interfaces to install on a wired or wireless network or connect locally to a single computer via USB. But aside from these, it boasts of its mobile device printing that lets you wirelessly print from AirPrint™, Google Cloud Print™, Brother™ iPrint&Scan, Cortado Workplace and Wi-Fi Direct™.

And for today’s article, we’re going to tackle with Brother™ iPrint&Scan is a free application that “allows you to print and scan straight from your Apple iPhone, Android and Windows Phone 7 mobile devices whenever you're connected to the same network as your printer.” If you’re ever using the Brother MFC-9340CDW then it is not printing anything when you’re using your iPrint&Scan from your Windows phones and Android devices. Here is the solution from Brother Solutions Center for you to follow to solve this problem.

Unable to Print Using Brother iPrint&Scan from Windows Phone

1. Make sure that the Brother MFC-9340CDW is powered on and there are no errors on the machine. If there is an error message, first, you will need to troubleshoot to clear that particular message.
2. Check if the Brother iPrint&Scan is installed in your device. If it is not installed in your Windows Phone to download the Brother iPrint&Scan.
   
3. Once installed, you’re mobile device must be connected to the same wireless infrastructure network that the Brother machine is connected to. You will not be able to use this feature while connected through 3G/4G. For assistance connecting your Windows® Phone mobile device to your network, consult your mobile device's documentation.
4. Open the Brother iPrint&Scan icon on your mobile device.
5. Choose a Print or Scan option and follow the steps.
6. Once the Print or Scan Settings window appears, make sure your machine is chosen. If the machine is chosen, proceed on Step 9. If a different machine is chosen, or if “Device Is Not Selected” is displayed, make sure your machine is turned on and then taps Printer or Scanner.
   
7. The application will search your network and display a list of available machines.
8. If your machine is displayed in the list, tap your machine. However if the machine is not displayed, you may be able to find your machine by tapping the search icon and then entering your machine's IP address. You can find your machine's IP address in the Network Configuration List.
9. Once the device has been chosen you may now attempt to print or scan again using the application.

Unable to Print Using Brother iPrint&Scan from Android Devices

1. First reset your WIFI: a.) Choose Settings. b.) Choose Wireless & Networks. c.) Turn OFF WiFi (Uncheck the checkbox) d.) Turn ON WiFi (Check the checkbox) and e.) Test print or scan using iPrint&Scan again. If still not able to print or scan, then continue to the following steps.
   
2. Then confirm the IP Address: a.) Open iPrint&Scan. b.) Click Setting icon. c.) Click Printer. d.) Verify that there is an IP address for your Brother machine. You can find your machine's IP Address or Node Name by printing the Network Configuration List. e.) Choose the Brother machine again and f.) Attempt to print or scan again.
   

Images credits to Brother Solutions Center