HP LaserJet 1160 Cartridge Memory Tag Missing Error 10100

First of all, where can this particular error “Cartridge Memory Tag Missing” appear? It is generally displayed in the Toolbox Software of your HP printers. If you’re familiar with using this software, the issue can be found from the supplies status page. From there you’ll find the Error 10100 which indicates that the machine was not able to read the cartridge’s data.

There is of course a solution or rather solutions, but will depend on the root cause of the error. If you’re very certain that HP Q5949A toner cartridge caused this failure, then you will have to remove and re-install it back properly. Maybe the installation was a little slack such that the memory tag and the memory reader are not making any contact. Or probably, it is the printer’s component that triggered the error.

Consider performing first the re-installation procedure to determine whether it is the cartridge or the unit that caused the problem. This can be done by opening the front cover where you can access the consumables, remove it from its slot and examine the item. If it’s a faulty cartridge the printer should display an “Unrecognized Toner Cartridge” error instead. Hence it is not, so what you should try to do is remove the orange clip found at its rear end.

That particular clip actually protects the memory chip of the cartridge which is in paired with the memory reader from the machine. It also serves as the security which locks the two components when making contact. You only remove it to test if the problem is from the cartridge, and confirm that it is not damaged. Re-install it back to the printer and see if the error reappears.

If the provided solution above was not able to get rid of the problem, then let’s try working with the memory reader. Look closely to the cartridge slot, find the memory controller/reader and see if it’s in a good condition. You may clean it as well using proper cleaning materials or tools to remove any dirt.

Once done cleaning, re-install the cartridge and restart the printer. See if the error status still occurs, and if it does, try using a reserve cartridge or a new one. Install the new replacement and reset the unit by unplugging it from the power source for 10-15minutes, turn it back on and see if the problem was fixed.

Through these simple solutions you can troubleshoot your own printer without the need to call HP Support, given that you solved the error. If not, then perhaps it wouldn’t hurt if you ask for a support once in a while, since it is your right to be served as a customer.