HP Q6470A Toner Cartridge Not Engaged Error with HP LaserJet CP3505 Printer

If you’re receiving a “Cartridge Not Engaged” problem particularly the 10.92.XX error code with your HP LaserJet CP3505 series printer. Then you have two possible causes to consider. First, the door is not properly close; second the ledges on each right side of the toners are not pressed down. To elaborate, read further below and learn more about this issue. 

What does the 10.92.XX error mean?

It refers to a printer problem where the cartridges are not engaging correctly. The last two digits or the “XX” determines which cartridge is experiencing the error. • 10.92.00 (Black) • 10.92.01 (Cyan) • 10.92.02 (Magenta) • 10.92.03 (Yellow)

What might be causing this?

If the front door of the printer is not totally close, I mean it’s not securely lock, then maybe one of the HP Q6470A toner cartridges are not properly placed. This is very common to those who have recently replaced the toners.

What you need to do is take the cartridges out of the machine and see if you can close the front door firmly. If it clicks in place, then you get the answer to your dilemma. Try to reseat the toner cartridges back into their slots and this time be more careful. Slip them one at time starting with the black, push it in, and repeat this process working your way down to the last cartridge. Once you’re done with all the toners, check if the door can now be closed fine. Let’s hope that it could solve the problem. You may turn the unit ON and let it read the cartridges for like half a minute, see if the “Cartridge Not Engaged” error disappears.

If the above suggestion doesn’t turn out to be the solution, then it must be a component related issue. Open the front cover of your printer, try to remove the toners and locate the plastic ledges (typically white in color) on the right side of each slot. Closing the cover without reseating the toners will cause the ledges to move up. These are also called the cartridge locks, if any of these are damaged there’s a great possibility of getting such error. See the image below as your reference to know what does a ledge looks like.

Unfortunately it’s a hefty of trouble to change this component, but you have no choice but to replace it or send it to someone who’s technically knowledgeable of doing the task. Although you have to pay for the service charge as well as the price of the component that they change out.